Refund policy

Last updated October 7, 2026

Unused credits

If you bought a credit pack and have not used any of the credits from it, you can ask for a full refund within 14 days of the purchase.

Used credits

Credits that have been spent on a completed generation are not refundable, because the generation has already been delivered and paid for on our side.

When a generation fails

If a generation fails or is cancelled before it finishes, the credits reserved for it are returned to your balance automatically. If that did not happen, write to us and we will put it right.

How to ask

Email support@stooppet.com from the address on your account and include the receipt or the date of the purchase. Approved refunds go back to the original payment method; your bank decides how long that takes to appear.

Your legal rights

Our payment partner may act as the merchant of record and may issue refunds under its own rules. Nothing here limits rights you have under the consumer law of the place you live.